Auto reminders play a key role in ensuring that employees, managers, and reviewers complete their performance-related activities. These reminders are triggered automatically based on predefined schedules and configurations set by the HR administrator.
Reasons for reminders not being triggered for employees.
1. Reminder Not Configured or Activated.
If a specific reminder has not been created, activated, or linked to a performance process, it will not be triggered.
Please refer to the given article to enable and configure the reminders.
2. Process cycle Not Open
Auto-reminders are configured to trigger based on specific workflow stages (for example, Self-Appraisal, Manager Review, or Normalization).
If the respective process cycle or stage is not open or has already been closed, the reminder will not be sent.
To ensure reminders are triggered as expected, verify that the corresponding cycle or step is currently active in the system.
3. Notification Type Disabled
If email notifications for reminders have been turned off globally or for specific processes, employees will not receive automated reminders.
Kindly navigate to the steps in the article to check the notification status- How can I turn on an email notification from the inactive list?
4. Incorrect or Missing Employee Email IDs-
Reminders will not be delivered if employees email addresses are missing, incorrect, or inactive in the system.
- From the HR login, navigate to Employee Profile.
- Verify that valid and active email addresses are recorded for all relevant users.
If you still have queries or need assistance on the reminder emails not getting triggered from the system you may reach support@synergita.com
PS: Synergita implementation for your Organization may vary from how the features are described here. The screenshots given here may also be different from what you see in your system. Please talk to the concerned person in the Organization for any specific queries.